Capital Wellness Massage and Day Spa is the perfect retreat to indulge yourself. We offer an extensive variety of full body massages and spa treatments designed to soothe the mind and body. With Remedial Massage qualifications, we are also able to provide Health Fund rebates. There are multiple ways that you can make a booking or get in contact with us!
Make a Booking using Timely or view our services on Facebook
Capital Wellness Massage and Day Spa
Bookings can be made using multiple options!
You can drop by and see if we are free, ring and make a booking, email through your request, or visit and book through Timely
Please read carefully before booking
Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee of 50% ($30 for a half-hour session).
Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.
We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, our therapists not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
Additionally, many times our staff will be functioning in an “on call” status and may have travelled to the office specifically for your service. For these reasons, we are obligated to compensate our staff for their time.
All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking.
You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment and are not obligated to use their credit card for payment.
Specific policy in place regarding customer satisfaction and feedback.
Open Communication: Encouraging clients to communicate their concerns early in the session allows the therapist or staff to address issues promptly and possibly make adjustments to enhance the customer experience.
Time Considerations: The 15-minute timeframe could be seen as a reasonable window for clients to decide if they are satisfied with the service. It helps manage expectations and ensures that both the client and the establishment can make the best use of their time.
No Refunds after Completion: The policy of not offering refunds after the massage is finished is a standard practice in many service industries. It’s important for clients to be aware of this policy before the session begins.
Customer Satisfaction: The mention of wanting to keep everyone happy indicates a commitment to customer satisfaction. Clear communication, a professional approach, and a willingness to address concerns can contribute to positive customer experiences.
It’s always beneficial to communicate these policies clearly to clients before they book a session. This transparency helps manage expectations and minimizes misunderstandings. Additionally, providing an avenue for clients to provide feedback after the session, whether positive or negative, can be valuable for the business to continuously improve its services.